Bookings, Payment and Confirmation.

Bookings will be accepted on the web site until 72 hours prior to the date of arrival unless the arrangements requested are shown as 'Available' immediately. There are special conditions for bookings made for times when trade fairs, exhibitions, major conferences or other major events are being held at the relevant locations. These are referred to as 'Special Events' in these terms. Payment in full is required at the time of booking through web site by credit/charge card.

For items shown as "Available" on the web site you will usually receive an email confirming the booking immediately, to the email address that you provided to us.

For items showing as "On Request" we will contact the suppliers on your behalf and endeavour to respond to you within 48 hours advising if the items have been confirmed or not. In the event that you have entered credit/charge card details at the time of placing the booking no payment will be processed until the items have been confirmed.

In the event that we are unable to confirm the initial accommodation requested, an alternative may be offered and an email will be sent to inform you of the details and what action to take if you wish to accept the alternative suggestion. No payment will be processed unless you accept the alternative. The reservation will be held for 48 hours in order for you to signify acceptance by making payment in full. Failure to make payment within 48 hours of the booking confirmation for accommodations not available for immediate confirmation will result in automatic cancellation of the booking.

When the items have been confirmed and payment has been received, you will be able to print the accommodation or other vouchers. These vouchers must be presented to accommodation reception at the time of check in, or to the service provider as evidence that the services have been booked and paid in advance. Failure to present the voucher may result in your being charged again at the full service providers published rates or the service not being provided.

Special Events Bookings

Bookings made for Special Event periods may incur special booking conditions. You will be notified if these conditions apply, at the time of booking: "Special Conditions" will be advised when you view the applicable items in your basket, and clicking on this link will detail the event and specific conditions that apply including that 100% cancellation charges apply and that no refunds are available for those specific dates.

Cancellation and Amendments

Cancellations and amendments to confirmed bookings are subject to the following conditions:
Cancellations notified directly to the accommodation or service provider will not be effective. Requests for cancellations and amendments must be made on the web site.

Charges for cancellations or amendments are calculated based on the date of check-in, at 12 noon GMT (British time), or start time of service (GMT), in relation to the notice period given by you to cancel or amend the booking.

All Reference to 'days' means normal working days (Mon-Fri) excluding weekends and national holidays whether in the country of origin or destination.

Accommodation:

a. Hotels:

A cooling off period of 24 hours will apply to those bookings made more than 5 days in advance of the arrival date at the accommodation.

This will allow cancellation or amendment of an item within the 24-hour period after the first confirmation of that item without any charges being applied.

No cooling-off period applies for bookings of hotels during Special Event periods within their full cancellation fee period (see section 9 above for the meaning of "Special Events").

The 24-hour cooling-off period is not valid for bookings made during fair and exhibition periods.

b. For Bookings of hotels during (normal period) non Special Event Periods.

Cancellation charges will be applied in relation to the notice period between notification of cancellation and the date of stay at each place of accommodation within a booking.
Amendments and changes where EITHER the number of rooms (irrespective of room type) OR the number of nights decreases will be charged as below:

Cancellations

Amendments

Guest name changes, where accepted by the accommodation provider and reductions in child ages will incur no charges. All amendments are subject to availability.

If you do not arrive at the accommodation on the date on which you are booked to arrive or you leave the accommodation earlier than the date on which you are booked to leave, full cancellation charges will apply.

Cancellations notified directly to the hotel or other accommodation will not be effective. Requests for cancellations and amendments must be made on your original booking website.

c. For accommodation (other than apartment) during Special Event Periods

#CUSTOMERS WILL BE NOTIFIED AT THE TIME OF BOOKING IF SPECIAL CONDITIONS WILL APPLY#
A cooling off period of 24 hours will not apply to all accommodation dates falling over the period during Special Events Periods.

100% cancellation charges will apply to dates of stay falling within a Special Event period. For dates of stay within the same booking, not falling within the Special Event period, our standard non-Special Event period cancellation and amendment conditions will apply.

Any changes or modifications for dates of stay falling within a Special Event period will be treated as cancellations and will incur charges as above. The only exceptions to this will be where additional rooms/beds/cots/nights are added to existing confirmed rooms or nights.

Name changes during these periods are not permitted.

For Apartments and Villas

Where additional rooms/beds/cots/nights are added to existing confirmed rooms or nights, no amendment charges will apply. Any other changes or modifications to apartment bookings will be treated as cancellations and only incur amendment charges between 0-10 days prior to arrival.