Frequently Asked Questions

Are the rates on your site per person or per room per night?
All the rates quoted on our site are PER ROOM for the duration of the WHOLE STAY requested. All prices include service and local taxes.

What is the difference between "Available" and "On Request" confirmation?
"Available" confirmation indicates that your request is available from assigned rooms that we hold for octopustravel clients. If booked, these can be confirmed in seconds. "On Request" confirmation is where we have no pre-assigned rooms available that match your requirements and need to request room(s) for you directly from the hotel. If you book a hotel showing "On Request", we contact the hotel on your behalf and you will receive a reply to your request within 48 hours.

How do I know if my hotel reservation is confirmed?
If you book a hotel that is showing "Available" confirmation, you will receive a confirmation email within a few minutes. If you make an "On Request" booking, assuming the hotel is able to accommodate your request, you will receive a confirmation email from us within 48 hours. Confirmation emails will include full booking details and confirm the price you have paid. If an "On Request" booking cannot be confirmed by the hotel, we will advise this to you by email within 48 hours.

Do I need to confirm my booking with the hotel directly?
No. The booking confirmation printed from the octopus site is all you need. Please note that for hotels showing "Available" confirmation octopustravel has rooms assigned for our clients and we only supply your name to the hotel 72 hours prior to your arrival; if you contact them before this they will not have your details yet. For "On Request" bookings we forward your name to the hotel at the time of booking. In neither case do you need to contact the hotel yourself.

Do children receive discounted rates?
The policy regarding child reductions varies from hotel to hotel. Where these discounts apply, they are passed on to you. This can be verified on the hotel booking detail screen where the booking total is confirmed prior to payment being taken.

How do I use 'My Account'?
To access the details of any of your bookings please click on the My Account link on the Homepage. Enter the email address and the password submitted when making your booking. To amend or modify the booking details i.e. booking name/dates of stay/number of nights please click on the underlined Booking Reference Number. Please note that all amendment requests are subject to availability and that charges may be applied for decreasing the number of rooms or nights. Please refer to our Booking Terms for full details

How much will I be charged if I cancel a booking?
Please refer to our Booking Terms.

What happens if I need a refund?
Any refund due will be credited directly to the credit/debit card that was used to pay for the booking.

What credit / debit cards are accepted?
We accept payment by Visa, MasterCard & Amex

How safe are my credit card details?
For secure online payment, we use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the internet. For further information, please refer to our privacy statement.

What do you do with my personal information?
We take the issues of privacy and security very seriously. For peace of mind, please refer to our extensive privacy statement.

Can I use a credit card with an international billing address?
Yes, if you have a credit card with an international billing address, you can use it to book a hotel. The address you enter at the payment stage needs to exactly match the credit card billing address.

How do I get to the hotel?
All hotels on the web site have a report that contains information relating to its location. It is your own responsibility to arrange travel to and from the hotel.

How many Kilometres in a mile?
1.6 Kilometres is equivalent to 1 mile.

What happens to my hotel booking if my flight is delayed?
All hotel rooms will be held until 9am the following morning.

Why is the price different to when I last checked?
Apart from changes that may be made to reflect market conditions, the prices are shown in the currency requested by the user and these are subject to currency fluctuations. Therefore there may be slight variations in price on a daily basis that will reflect any movement in the currency exchange levels. Once a booking has been created however, the currency exchange rate for that booking is fixed as those at the booking creation date, even if further items are added to the booking. Most importantly, the prices include service charges, local taxes and in many cases breakfast.

Who do I contact if I need help?
Our customer service team is more than happy to give you further assistance, see Contact Us for details.