Frequently Asked Questions
Are the rates on your site
per person or per room per night?
All the rates quoted on our site are PER ROOM for the
duration of the WHOLE STAY requested. All prices include
service and local taxes.
What is the difference between
"Available" and "On Request" confirmation?
"Available" confirmation indicates that your
request is available from assigned rooms that we hold
for octopustravel clients. If booked, these can be confirmed
in seconds. "On Request" confirmation is where
we have no pre-assigned rooms available that match your
requirements and need to request room(s) for you directly
from the hotel. If you book a hotel showing "On
Request", we contact the hotel on your behalf and
you will receive a reply to your request within 48 hours.
How do I know if my hotel reservation
If you book a hotel that is showing "Available"
confirmation, you will receive a confirmation email
within a few minutes. If you make an "On Request"
booking, assuming the hotel is able to accommodate your
request, you will receive a confirmation email from
us within 48 hours. Confirmation emails will include
full booking details and confirm the price you have
paid. If an "On Request" booking cannot be
confirmed by the hotel, we will advise this to you by
email within 48 hours.
Do I need to confirm my booking
with the hotel directly?
No. The booking confirmation printed from the octopus
site is all you need. Please note that for hotels showing
"Available" confirmation octopustravel has
rooms assigned for our clients and we only supply your
name to the hotel 72 hours prior to your arrival; if
you contact them before this they will not have your
details yet. For "On Request" bookings we
forward your name to the hotel at the time of booking.
In neither case do you need to contact the hotel yourself.
Do children receive discounted
The policy regarding child reductions varies from hotel
to hotel. Where these discounts apply, they are passed
on to you. This can be verified on the hotel booking
detail screen where the booking total is confirmed prior
to payment being taken.
How do I use 'My Account'?
To access the details of any of your bookings please
click on the My Account link on the Homepage. Enter
the email address and the password submitted when making
your booking. To amend or modify the booking details
i.e. booking name/dates of stay/number of nights please
click on the underlined Booking Reference Number. Please
note that all amendment requests are subject to availability
and that charges may be applied for decreasing the number
of rooms or nights. Please refer to our Booking Terms
for full details
How much will I be charged
if I cancel a booking?
Please refer to our Booking Terms.
What happens if I need a refund?
Any refund due will be credited directly to the credit/debit
card that was used to pay for the booking.
What credit / debit cards
We accept payment by Visa, MasterCard & Amex
How safe are my credit card
For secure online payment, we use Secure Socket Layers
(SSL) to ensure the privacy of the information provided
to us and at no time are your debit/credit card details
transmitted unencrypted over the internet. For further
information, please refer to our privacy statement.
What do you do with my personal
We take the issues of privacy and security very seriously.
For peace of mind, please refer to our extensive privacy
Can I use a credit card with
an international billing address?
Yes, if you have a credit card with an international
billing address, you can use it to book a hotel. The
address you enter at the payment stage needs to exactly
match the credit card billing address.
How do I get to the hotel?
All hotels on the web site have a report that contains
information relating to its location. It is your own
responsibility to arrange travel to and from the hotel.
How many Kilometres in a mile?
1.6 Kilometres is equivalent to 1 mile.
What happens to my hotel booking
if my flight is delayed?
All hotel rooms will be held until 9am the following
Why is the price different
to when I last checked?
Apart from changes that may be made to reflect market
conditions, the prices are shown in the currency requested
by the user and these are subject to currency fluctuations.
Therefore there may be slight variations in price on
a daily basis that will reflect any movement in the
currency exchange levels. Once a booking has been created
however, the currency exchange rate for that booking
is fixed as those at the booking creation date, even
if further items are added to the booking. Most importantly,
the prices include service charges, local taxes and
in many cases breakfast.
Who do I contact if I need
Our customer service team is more than happy to give
you further assistance, see Contact Us for details.